A new variety of know-how consulting company, LTIMindtree allows companies rework – from main to working experience – to prosper in the market of the future.
Headquartered in Mumbai, India, LTIMindtree has practically 90,000 IT specialists and is effective for about 700 shoppers throughout the world.
Klaus Seifert, Regional Vice President and Head of Germany, is concentrating on rising LTIMindtree’s organization in Germany with neighborhood marquee consumers, but also international customers this kind of as Lufthansa Team. “We are focusing on the customer experience facet of the equation, on info analytics and on cloud journeys,” he responses, “helping our clientele go to the cloud.”
Nowadays, LTIMindtree is doing the job with all subsidiaries of the Lufthansa Group. But, as Seifert describes, the journey started out in 2017 with a remarkably successful knowledge and analytics challenge recognised as Job PELE.
“The venture was about producing a predictive analytics system to adequately forecast the demand and optimise the seat pricing for the airline,” Seifert reviews. “That brought us an exceptionally excellent popularity inside of the entire of the Lufthansa Group.”
From there, the romantic relationship involving Lufthansa Team and LTIMindtree has developed, with the consulting firm serving to Lufthansa Cargo on its cloud journey and later on using about cloud functions for the AirPlus and Sky Chefs element of the team.
As with numerous companies impacted by the COVID-19 pandemic, LTIMindtree was also ready to aid Lufthansa Group come across new answers to scale the business.
“One component of Lufthansa was managing incredibly well, the cargo facet,” Seifert clarifies. “But the other element, the journey aspect, went down. We helped Lufthansa to downscale on a person aspect and get more agile on the other side where new methods ended up necessary to cope with the need. That genuinely brought us jointly in a partnership. It was rough for each sides, and we came through the pandemic even more robust in our romantic relationship and our partnership.”
As Seifert predicts, there will be 3 key motorists in the sector as a total in the long term: the evolution of technology and its integration, the importance of sustainability and of the purchaser knowledge. “Everybody is seeking at sustainability,” he says. “We all want to vacation and have some enjoyable, but at the similar time, it demands to be sustainable.
“We all like to receive products and solutions but, at the exact same time, it is essential to care about the ecosystem and be sustainable.
“The third component is the shopper working experience. So when you are hunting at it, anything is linked to a great experience for the conclusion customer, whether it is hospitality, travel or transportation by itself.”